At Kecks , we prioritize efficient and prompt order processing. To achieve this, we collaborate with a third-party logistics (3PL) warehouse, where all our inventory is securely stored away from our main office. This strategic partnership ensures a s
We use Royal Mail as our main carrier & UPS if you've upgraded to this service. We also use DHL on international orders.
Our Time frames are all estimations and not guaranteed. We are not responsible for any mail strikes or postal disruptions. National holidays can effect these times, so please check your tracking details
Before contacting us, Here are some steps you could do:. - Check with your neighbours and other secure spaces around your delivery address.- Check with your local delivery office to see if you need to collect- Check back CCTV or Ring door bell foota
Once your order is placed, a confirmation email will be sent to the email address used at checkout. This email will include your order details, a tracking number, and a link to our tracking page. To track your order, simply click the tracking number
We are based in the United Kingdom but we ship all over the world. Shipping costs will apply and will be added at checkout. However we offer free shipping on UK orders over £100. Please note we are a UK brand, buying our products outside the Uk may i
All orders are dispatched daily, Postage collections are 12.30PM. Any order after 12PM will be sent the following day. Our Warehouse hours during national holidays or bank holidays may differ. THINGS YOU NEED TO KNOW
No Mail Collections on Holidays. Please note, there are no mail collections on the following days:. • Christmas Day. • Boxing Day. • New Year’s Day. • Easter Sunday. • Bank Holidays (UK). • Other public holidays. Orders placed on th
What Can Cause Delays in International Shipping?. International shipping times can vary due to multiple factors beyond our control. While we strive to ensure timely deliveries, occasional delays may still occur. Here are some common reasons why inter
What Should I Do If My Parcel Is Returned Due to Customs Issues?. If your parcel has been returned to us due to customs issues or unpaid duties, we understand that this can be frustrating. Our team will investigate the matter further and provide you