What should I do if my parcel is returned due to customs issues?Updated a month ago

What Should I Do If My Parcel Is Returned Due to Customs Issues?

If your parcel has been returned to us due to customs issues or unpaid duties, we understand that this can be frustrating. Our team will investigate the matter further and provide you with available options to resolve the situation.

Steps to Take:

1. Check Your Tracking Information
   Your tracking link may provide details about why the parcel was returned. Look for any notifications related to customs clearance or unpaid fees.

2. Verify Customs Duties and Fees
   Many countries require customs duties or taxes to be paid before a parcel can be delivered. Please ensure that any required payments have been made to avoid similar issues in the future.

3. Contact Our Support Team
   Reach out to our customer service team with your order details. We will investigate the reason for the return and discuss potential solutions.

Available Options:

• Resending Your Parcel:
  If the issue can be resolved, we may be able to resend your order. Additional shipping fees may apply.

• Refund or Store Credit:
  Depending on the situation, we may offer a refund or store credit for your purchase, excluding any shipping costs.

To prevent customs-related returns, we recommend checking your country’s import policies before placing an order. If you have any questions, don’t hesitate to contact us—we’re here to help!