US Import Taxes & Duties (DDU Shipments)Updated 2 days ago
If you’re ordering from the US, your order may be subject to US import taxes and duties. This is completely normal when ordering goods from outside the United States.
All US orders are shipped Delivered Duty Unpaid (DDU).
This means:
Import duties and taxes are not included at checkout
These charges are set and collected by the US government, not Kecks
Payment is required before your parcel can enter the US and be delivered
We ship US orders using DPD, who then pass the parcel to Mark 3 International (MK3i) to handle US customs clearance.
Who Contacts You for Payment?
Once your parcel is on its way, Mark 3 International will contact you directly using the email address you entered at checkout.
You’ll receive:
An email explaining the charges
A secure payment link
Instructions on how to pay quickly to avoid delays
👉 Mark 3 International duty information:
https://www.mk3i.com/usduty/
Step-by-Step: What Happens to Your Order 📦
You place your order
We pack and ship it from the UK
Mark 3 emails you to confirm a duty payment is required
They calculate the exact US duty & taxes
You receive a secure payment link
Your parcel is held briefly until payment is made
Mark 3 clears customs on your behalf
Your order is released and delivered to you
Paying promptly keeps everything moving smoothly.
Important Things to Know
Import taxes are not charged by Kecks
We do not receive any part of the duty payment
The charges are set by US customs regulations
This applies to all international brands shipping to the US, not just us
What If I Don’t Pay the Import Tax?
If the duty is not paid:
The parcel will not be delivered
It will eventually be returned to us
This return process can take several weeks
Original shipping costs are not refundable
You may need to pay re-shipping costs if the order is sent again
Didn’t Receive the Email?
Please check:
Spam / junk folders
Promotions tab (Gmail)
That the email address entered at checkout is correct
If you still can’t find it, contact Mark 3 directly using the link above.