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Kecks Help Center

Our Time frames are all estimations and not guaranteed. We are not responsible for any mail strikes or postal disruptions.<ul><li>UK Orders | From 1-3 working days</li><li>International 7-10 working days</li><li>Worldwide 7-10 working days</li></ul>National holidays can effect these times, so please check your tracking details&#xA0;

Our Time frames are all estimations and not guaranteed. We are not responsible for any mail strikes or postal disruptions. National holidays can effect these times, so please check your tracking details

How long will my order take to arrive?

Shipping Information

Size chart

Size information

What Payment Methods Can I Use?

How can I change my order?

I've not got a confirmation email?

How long does it take to process orders?

Applying discounts to your order

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Using Gift Cards

How to Use Store Credit

How to Get Free Delivery on Your Kecks Order

Managing your order

I would like to sell Kecks in my store/online shop. How do I get in touch?

When do you restock

Where else can I buy Kecks products?

Official Retailers for Billy Bolt & Tommy Searle Merchandise

Types of Underwear We Offer & Their Materials

Mashtag Brady Official Merch

Product information & Stockists

How do we handle orders?

What Shipping Agent do you use?

My item says delivered but its not here?

Can I Track My Order?

Where do you ship to?

Delivery timelines

Mail Collections on Holidays

What can cause delays in international shipping?

What should I do if my parcel is returned due to customs issues?

What is DPD Ship to Shop?

Can I return Womans Underwear?

What is your refund policy?

How do I return an item?

Can I exchange my order for another item?

Can I return clothing or accessories?

What do I do if my item is damaged?

Can I return underwear

Christmas Returns Policy

International Returns

How to Use Your Kecks Return Store Credit E-Gift Card

Returns & Exchanges

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

Subscription Payment Confirmation & Missed Deliveries

Subscription Management

What Sponsorship options do you have?

Official Merchandise Partnerships With Kecks

Influencers, Partnerships, Collaborations & Sponsorship

Kecks B2B Wholesale & Trade Account Guide

B2B Wholesale

How to apply for a job at Kecks

Working for Kecks

How long will my order take to arrive?Updated 10 months ago