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Kecks Help Center

All orders are dispatched daily, Postage collections are 12.30PM&#xA0; Any order after 12PM will be sent the following day.&#xA0;Our Warehouse hours during national holidays or bank holidays may differ&#xA0;THINGS YOU NEED TO KNOW<ul><li>You&apos;ll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has shipped.</li><li>The Delivery timeframe chosen at checkout starts once your order has shipped</li><li>RM Tracked 24/48 are not a guaranteed 24 hr or 48 hr service</li><li>Gift Card purchases don&apos;t count towards the free shipping threshold.</li><li>Orders made outside of the UK maybe subject to import tax depending on the country you live in.</li></ul>

All orders are dispatched daily, Postage collections are 12.30PM. Any order after 12PM will be sent the following day. Our Warehouse hours during national holidays or bank holidays may differ. THINGS YOU NEED TO KNOW

Delivery timelines

Shipping Information

Size chart

Size information

What Payment Methods Can I Use?

How can I change my order?

I've not got a confirmation email?

How long does it take to process orders?

Applying discounts to your order

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Using Gift Cards

How to Use Store Credit

How to Get Free Delivery on Your Kecks Order

Managing your order

I would like to sell Kecks in my store/online shop. How do I get in touch?

When do you restock

Where else can I buy Kecks products?

Official Retailers for Billy Bolt & Tommy Searle Merchandise

Product information & Stockists

How do we handle orders?

What Shipping Agent do you use?

How long will my order take to arrive?

My item says delivered but its not here?

Can I Track My Order?

Where do you ship to?

Mail Collections on Holidays

Can I return Womans Underwear?

What is your refund policy?

How do I return an item?

Can I exchange my order for another item?

Can I return clothing or accessories?

What do I do if my item is damaged?

Can I return underwear

Christmas Returns Policy

International Returns

Returns & Exchanges

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

Subscription Management

What Sponsorship options do you have?

Official Merchandise Partnerships With Kecks

Influencers, Partnerships, Collaborations & Sponsorship

Delivery timelinesUpdated a month ago