Managing your order

What Payment Methods Can I Use?

We accept the following payment methods. Our servers encrypt all information submitted to them, so you can be confident that your credit card information will be kept safe and secure.

How can I change my order?

You can contact us to make changes to your order but please bear in mind we are unable to make changes to orders once they have been dispatched. As a result there is a small window in which we can make this change. If you need to update your shipping

I've not got a confirmation email?

Please check you junk/spam emails & also all you other email address you have, Sometimes its easy to make a mistake with your email when ordering.

How long does it take to process orders?

We are usually very fast to process orders, However during holidays and Christmas we often have high order volumes and it can take a little longer. Orders are processed Monday/Friday our shipment cut off for same day dispatch is 12 Noon. Please note

Applying discounts to your order

To apply a discount code to your order on Kecks, follow these steps:. 1. Proceed to Checkout: After adding items to your cart, click on the cart icon and proceed to the checkout page. 2. Show Order Summary: At the top of the checkout page, clic

How do I cancel my order?

To cancel your order, please contact our customer service team. Make sure to include your order number and the reason for cancellation in your message. Please note that orders can only be canceled before they have been dispatched. If your order has a

What do I do if my item(s) arrives damaged?

We will warranty and replace (via store credit) items that have been deemed defective or have Manufacturing discrepancies within 14 days of purchase (with proof of purchase). We will require a pictures of the issue and also a picture of the item beyo

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for

What if my package gets lost or arrives damaged?

Lost Packages. At Kecks, we work hard to ensure every order arrives safely. If your package is lost during transit, please contact our customer support team. Be sure to include your order number and any relevant details so we can assist you promptly.

Using Gift Cards

Kecks Gift Cards are a great way to give the gift of choice! Whether you’re shopping for a birthday, holiday, or just to show someone you care, a Kecks Gift Card lets your recipient pick their favorite styles and designs from our collection of premiu

How to Use Store Credit

How to Use Store Credit at Checkout. 1. Log Into Your Account. To use store credit, you must be logged into your account:. • Click the “Log In” button on our website and enter your credentials. • If you don’t have an account, create one using t

How to Get Free Delivery on Your Kecks Order

At Kecks, we love making things simple for our UK customers! Here’s everything you need to know about qualifying for free delivery on your order. Free Delivery Eligibility. • Free delivery is available on UK orders of £80 or more. • This offer