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Kecks Help Center

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Please check you junk/spam emails & also all you other email address you have, Sometimes its easy to make a mistake with your email when ordering.

I've not got a confirmation email?

Managing your order

Size chart

Size information

What Payment Methods Can I Use?

How can I change my order?

How long does it take to process orders?

Applying discounts to your order

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Using Gift Cards

How to Use Store Credit

How to Get Free Delivery on Your Kecks Order

I would like to sell Kecks in my store/online shop. How do I get in touch?

When do you restock

Where else can I buy Kecks products?

Official Retailers for Billy Bolt & Tommy Searle Merchandise

Types of Underwear We Offer & Their Materials

Product information & Stockists

How do we handle orders?

What Shipping Agent do you use?

How long will my order take to arrive?

My item says delivered but its not here?

Can I Track My Order?

Where do you ship to?

Delivery timelines

Mail Collections on Holidays

What can cause delays in international shipping?

What should I do if my parcel is returned due to customs issues?

Shipping Information

Can I return Womans Underwear?

What is your refund policy?

How do I return an item?

Can I exchange my order for another item?

Can I return clothing or accessories?

What do I do if my item is damaged?

Can I return underwear

Christmas Returns Policy

International Returns

How to Use Your Kecks Return Store Credit E-Gift Card

Returns & Exchanges

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

Subscription Payment Confirmation & Missed Deliveries

Subscription Management

What Sponsorship options do you have?

Official Merchandise Partnerships With Kecks

Influencers, Partnerships, Collaborations & Sponsorship

I've not got a confirmation email?Updated 5 months ago