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Kecks Help Center

<section id="isPasted"><p>You can contact us to make changes to your order but please bear in mind we are unable to make changes to orders once they have been dispatched. As a result there is a small window in which we can make this change.&#xA0;</p><p>If you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.</p></section>

You can contact us to make changes to your order but please bear in mind we are unable to make changes to orders once they have been dispatched. As a result there is a small window in which we can make this change. If you need to update your shipping

How can I change my order?

Managing your order

Size chart

Size information

What Payment Methods Can I Use?

I've not got a confirmation email?

How long does it take to process orders?

Applying discounts to your order

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Using Gift Cards

How to Use Store Credit

How to Get Free Delivery on Your Kecks Order

I would like to sell Kecks in my store/online shop. How do I get in touch?

When do you restock

Where else can I buy Kecks products?

Official Retailers for Billy Bolt & Tommy Searle Merchandise

Product information & Stockists

How do we handle orders?

What Shipping Agent do you use?

How long will my order take to arrive?

My item says delivered but its not here?

Can I Track My Order?

Where do you ship to?

Delivery timelines

Mail Collections on Holidays

Shipping Information

Can I return Womans Underwear?

What is your refund policy?

How do I return an item?

Can I exchange my order for another item?

Can I return clothing or accessories?

What do I do if my item is damaged?

Can I return underwear

Christmas Returns Policy

International Returns

Returns & Exchanges

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

Subscription Management

What Sponsorship options do you have?

Official Merchandise Partnerships With Kecks

Influencers, Partnerships, Collaborations & Sponsorship

How can I change my order?Updated a month ago