Can’t find the answer you’re looking for? Send us a message, and we’ll be happy to help!

Back to Shop

Kecks Help Center

At Kecks, we love making things simple for our UK customers! Here&#x2019;s everything you need to know about qualifying for free delivery on your order. Free Delivery Eligibility&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;Free delivery is available on UK orders of &#xA3;80 or more.&#xA0; &#xA0; &#x2022; &#xA0; &#xA0;This offer is exclusively for UK-based customers. How to Qualify for Free Delivery&#xA0; &#xA0; 1. &#xA0; &#xA0;Add your favorite Kecks products to your cart.&#xA0; &#xA0; 2. &#xA0; &#xA0;Ensure your order total is &#xA3;80 or over (excluding any discounts).&#xA0; &#xA0; 3. &#xA0; &#xA0;At checkout, the free delivery option will automatically apply&#x2014;no codes needed!

At Kecks, we love making things simple for our UK customers! Here’s everything you need to know about qualifying for free delivery on your order. Free Delivery Eligibility. •    Free delivery is available on UK orders of £80 or more. •    This offer

How to Get Free Delivery on Your Kecks Order

Managing your order

Size chart

Size information

What Payment Methods Can I Use?

How can I change my order?

I've not got a confirmation email?

How long does it take to process orders?

Applying discounts to your order

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Using Gift Cards

How to Use Store Credit

I would like to sell Kecks in my store/online shop. How do I get in touch?

When do you restock

Where else can I buy Kecks products?

Official Retailers for Billy Bolt & Tommy Searle Merchandise

Types of Underwear We Offer & Their Materials

Product information & Stockists

How do we handle orders?

What Shipping Agent do you use?

How long will my order take to arrive?

My item says delivered but its not here?

Can I Track My Order?

Where do you ship to?

Delivery timelines

Mail Collections on Holidays

What can cause delays in international shipping?

What should I do if my parcel is returned due to customs issues?

Shipping Information

Can I return Womans Underwear?

What is your refund policy?

How do I return an item?

Can I exchange my order for another item?

Can I return clothing or accessories?

What do I do if my item is damaged?

Can I return underwear

Christmas Returns Policy

International Returns

How to Use Your Kecks Return Store Credit E-Gift Card

Returns & Exchanges

How do I cancel my subscription?

How do I skip a subscription shipment?

How do I update my subscription items?

Subscription Payment Confirmation & Missed Deliveries

Subscription Management

What Sponsorship options do you have?

Official Merchandise Partnerships With Kecks

Influencers, Partnerships, Collaborations & Sponsorship

How to Get Free Delivery on Your Kecks OrderUpdated 4 months ago