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Kecks Help Center

We are usually very fast to process orders, However during holidays and Christmas we often have high order volumes and it can take a little longer.Orders are processed Monday/Friday our shipment cut off for same day dispatch is 12 NoonPlease note your delivery time frame you select, starts once the order is dispatched&#xA0;

We are usually very fast to process orders, However during holidays and Christmas we often have high order volumes and it can take a little longer. Orders are processed Monday/Friday our shipment cut off for same day dispatch is 12 Noon. Please note

How long does it take to process orders?

Managing your order

Size chart

Size information

What Payment Methods Can I Use?

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I've not got a confirmation email?

Applying discounts to your order

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Using Gift Cards

How to Use Store Credit

How to Get Free Delivery on Your Kecks Order

I would like to sell Kecks in my store/online shop. How do I get in touch?

When do you restock

Where else can I buy Kecks products?

Official Retailers for Billy Bolt & Tommy Searle Merchandise

Product information & Stockists

How do we handle orders?

What Shipping Agent do you use?

How long will my order take to arrive?

My item says delivered but its not here?

Can I Track My Order?

Where do you ship to?

Delivery timelines

Mail Collections on Holidays

Shipping Information

Can I return Womans Underwear?

What is your refund policy?

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Can I exchange my order for another item?

Can I return clothing or accessories?

What do I do if my item is damaged?

Can I return underwear

Christmas Returns Policy

International Returns

Returns & Exchanges

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Subscription Management

What Sponsorship options do you have?

Official Merchandise Partnerships With Kecks

Influencers, Partnerships, Collaborations & Sponsorship

How long does it take to process orders?Updated a month ago