How do I return an item?Updated 17 days ago

You can return all items within 14 days of purchase. Underwear cant be returned due to hygiene purposes. To start you return, please visit the Returns Portal. You will need your order number, postal code & email address

Bonus Credit: If you choose a gift card instead of a refund to the original payment method, we’ll add an extra £5 to the value of the gift card.

To process an international return please contact us 

Please note, products must be handled and kept with care and returned in their original state and packaging, with all original tags and labels attached. If your handling of the product(s) results in a decrease of its commercial value, we may proportionally reduce our refund to you.

For hygiene purposes, no refunds or exchanges will be given for products that have aftershave, makeup, body odours or cigarette smoke on.

Please note: This policy applies only to items purchased directly from our website. If you purchased from a Kecks retailer, please contact them directly, as they will have your receipt and have taken the payment.