Christmas Returns PolicyUpdated 17 days ago
Kecks Christmas Returns Policy: Extended Deadlines for the Festive Season!
At Kecks, we understand that Christmas shopping often starts early, and gift-giving can sometimes come with a need for exchanges or returns. To make your festive season as stress-free as possible, we’re extending our returns window!
Here’s how it works:
For any order placed from December 1st, 2024, we’re offering an extended return period. You’ll have until 14 days after Christmas (January 8th, 2025) to return your items. This gives you extra time to ensure everything is just right for you or your loved ones.
A Few Important Notes:
• Underwear remains non-returnable. Due to hygiene reasons, we cannot accept returns or exchanges on underwear, even if the packet is unopened.
• Items must be in original sale condition, unworn, with tags still attached to qualify for a return.
• Returns are eligible for a refund but not exchanges. If you need a different size or colour, you’ll need to place a new order.
Bonus Credit: If you choose a gift card instead of a refund to the original payment method, we’ll add an extra £5 to the value of the gift card.