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Kecks Help Center

<section id="isPasted"><p>Due to hygiene reasons, underwear cannot be exchanged or refunded. Regardless If you have opened the packet or not. This is to protect all customers so when you buy from us you know your garments are brand new &amp; unworn</p><p>&#xA0;</p><p>All underwear sales are final sales. Any underwear returned to us will be destroyed and not refunded</p><p>With this in mind, we highly recommend reading the <a href="https://kecks-9jdcztn8mdl.gorgias.help/en-US/size-chart-988972" rel="noopener noreferrer" style=" text-decoration: underline rgb(37, 40, 42);" target="_blank">size chart</a> for the correct fit for you.</p></section>

Due to hygiene reasons, underwear cannot be exchanged or refunded. Regardless If you have opened the packet or not. This is to protect all customers so when you buy from us you know your garments are brand new & unworn. All underwear sales are final

Can I return underwear

Returns & Exchanges

Size chart

Size information

What Payment Methods Can I Use?

How can I change my order?

I've not got a confirmation email?

How long does it take to process orders?

Applying discounts to your order

How do I cancel my order?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

What if my package gets lost or arrives damaged?

Using Gift Cards

How to Use Store Credit

How to Get Free Delivery on Your Kecks Order

Managing your order

I would like to sell Kecks in my store/online shop. How do I get in touch?

When do you restock

Where else can I buy Kecks products?

Official Retailers for Billy Bolt & Tommy Searle Merchandise

Product information & Stockists

How do we handle orders?

What Shipping Agent do you use?

How long will my order take to arrive?

My item says delivered but its not here?

Can I Track My Order?

Where do you ship to?

Delivery timelines

Mail Collections on Holidays

Shipping Information

Can I return Womans Underwear?

What is your refund policy?

How do I return an item?

Can I exchange my order for another item?

Can I return clothing or accessories?

What do I do if my item is damaged?

Christmas Returns Policy

International Returns

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Subscription Management

What Sponsorship options do you have?

Official Merchandise Partnerships With Kecks

Influencers, Partnerships, Collaborations & Sponsorship

Can I return underwearUpdated a month ago